- Pain
- 3 of 10, unchanged since Monday
- Nausea
- Mild, two days, eating small meals
- Fluids
- Drinking normally
- Next
- No escalation. Next check-in Friday.
Illustrative example with a synthetic patient.
Solutions
Reach every patient before they need to reach you.
Citrus calls, texts and messages patients from your clinic's number. Answers land in the chart. Concerns go to your team.
What it covers
Symptom check-ins
Patient-reported outcomes (ePRO), graded your specialty's way.
Follow-up after visits and stays
Calls in the days after. Questions go to the team.
Care gap outreach
Overdue screenings, vaccines and visits, booked.
Daily support
Yuzu keeps patients on plan between check-ins.
How it works
- Your schedule, your questionsYou set who, when and what.
- Voice, text and appEnglish or Spanish, on the patient's preferred channel.
- Recorded as saidIn validation, 100% matched the call transcript.
- Escalated by your rulesOver-threshold answers to the right queue, note drafted.
Clinical judgment stays with your care team.
- Citrus collects, records and routes. It never advises, diagnoses or reassures.
- Every severe symptom reaches a person, every time.
- Every conversation opens by saying it is a virtual agent.
- SOC 2 Type II audited and HIPAA compliant. Security details
Start with a co-development pilot.One clinic, one workflow, measured together. Start with a clinician login and connect Epic when you are ready.
Contact our team