Every call sorted by urgency, with the intake already done.
Citrus answers calls and messages, sorts each one red, amber or green by your protocols, takes the intake and routes the most urgent first.
What it covers
Triage by urgency
Your response windows. Red to your most experienced clinicians.
Symptom intake
Your protocol's questions. Red flags to 911 or your on-call line.
Your protocols, or ours
We flag gaps and conflicts in yours.
Scheduling and reminders
Bookings, changes and waitlist slots, end to end.
How it works
- Answers at any hourPhone, text or app, day or night.
- Identity firstNo health information until identity is verified.
- A clinician can joinLive, on any voice call that needs one.
- A drafted note every timeEdit, sign, send the follow-up.
I've had diarrhea 5 times since last night
Thank you for telling me. If you have a fever of 100.4°F or higher, or feel dizzy when you stand, call your clinic's 24-hour line now. Can you keep fluids down?
Yes, mostly water
Thanks. I've shared your answers with your care team, and a clinician will call you within 30 minutes.
Triaged amber. Drafted note sent to the amber team.
Illustrative example with a synthetic patient.
Clinical judgment stays with your care team.
- Citrus collects, records and routes. It never advises, diagnoses or reassures.
- Every severe symptom reaches a person, every time.
- Every conversation opens by saying it is a virtual agent.
- SOC 2 Type II audited and HIPAA compliant. Security details
Start with a co-development pilot.One clinic, one workflow, measured together. Start with a clinician login and connect Epic when you are ready.
Contact our team